If a creditor is charging unjustified interest or other expenses related to consumer credit, the consumer is entitled to refuse payment and demand that the creditor justify the expenses.
Consumers are not required to pay unjustified credit expenses, nor will non-payment result in a payment default entry being recorded in their credit history, even if the invoicing or collecting company threatens the customer with this. Consumers are advised to contact the Consumer Advisory Service for assistance.
For example, consumers are entitled to refuse payment ofcredit expenses in excess of the interest rate cap provision of the Consumer Protection Act.If the amount of credit or credit limit is EUR 2,000 or less, the maximum annual percentage rate can be 50.50 percentage points.
Similarly, the creditor is not entitled to charge consumers for SMS messages related to loan applications, loan decisions, confirmations or postponement of a due date.
If you feel you are being charged unjustified or excessive expenses in relation to credit:
- Contact the invoicer and dispute the bill. Refuse payment of unjustified credit expenses until the basis of such expenses has been explained to you. Contact the Consumer Advisory Service for assistance.
Contact information of consumer rights advisors
Complaining about unjustified bills or collection Recovery costs and the debt collection process
- If you receive a bill for unjustified expenses from a collection agency, dispute the expenses and collection costs as unjustified. Presentation of the appropriate grounds for your dispute will stop the collection process for the disputed expenses until the matter has been resolved.
Complaining about unjustified bills or collection
Recovery costs and the debt collection process
- If you receive a notification of bad credit record from the credit information register, file a rectification request for the credit information you consider incorrect data.
Please contact the Consumer Advisory Service for personal advice and assistance.
Bad credit record
Price of credit
CCA press release 8 January 2016: Consumer Ombudsman applies to Market Court for injunction on three companies