When the number of passengers exceeds the number of seats on a flight, the airline must first call for volunteers to surrender their seats. The benefits given by the airline in exchange for a passenger surrendering his or her seat can be agreed on between the airline and the passenger concerned.
If you do not wish to surrender your seat voluntarily and you are denied boarding without reasonable grounds, you can choose from the following alternatives:
1. You can choose re-routing under comparable conditions to your original destination at the earliest opportunity or at a later date at your convenience (e.g. one week later), subject to seat availability.
During a waiting period caused by re-routing, the airline must offer passengers the following care:
- meals and refreshments in a reasonable relation to the waiting time
- hotel accommodation where an additional stay becomes necessary
- transport between the airport and hotel
- two free telephone calls, fax messages or e-mails
Passengers who are denied boarding against their will are entitled to standard compensation. Standard compensation (125 € - 600 €) is determined by the distance of the flight and the delay caused by re-routing, if applicable. The airline can pay the compensation amount in cash, by bank transfer, by cheque or, with the signed agreement of the passenger, in travel vouchers or other services.
2. You can cancel the flight, in which case
- the airline must reimburse the cost of the ticket within seven days. The airline must refund the cost of the ticket for each part of the journey as well as parts already made.
- You wave your rights to care.
- You are entitled to a free return flight to the departure point as indicated on your ticket if the flight is cancelled during a stopover.