- Does the seller appear reliable? Pay attention to the overall appearance of the online store and the quality of the language used. Are the contact details of the online store or instructions concerning the right of withdrawal clearly provided? To find out more about the seller’s reliability, you can Google "seller’s name+problems?” and read peer reviews written by other consumers.
- Read the terms concerning the right of withdrawal and other contractual terms. They should be clearly displayed. The right of withdrawal in distance selling transactions such as online shopping applies, as a rule, for a period of 14 days. The consumer may have to pay the cost of returning items if the online store will not. The customer must be duly informed before completing the transaction. Remember to check whether, by ordering goods, you are agreeing to accept continuous product deliveries.
- If an offer sounds too good to be true, it probably is. Brand products offered at an extremely low price are probably not genuine, and fantastic offers are used to trick you into providing your contact details.
- If there are any problems, contact the seller. If the delivery of a product is delayed, or it arrives in defective condition or is undelivered, contact the seller first to resolve the matter. In the case of a delay, the consumer should allow more time for delivery. If the product remains undelivered after a further period, the purchase may be cancelled. If you are unable to resolve the problem with the seller and have paid your purchases with a credit card, you can contact the credit provider to have your money refunded. The consumer may also be able to request a refund on debit card payments if the consumer's bank's terms and conditions provide for this.
The Consumer Advisory Service will help you solve any problems you may have. The European Consumer Centre will provide assistance with purchases made in Europe.