Purchases made in a discount sale may only be returned or exchanged if the company has granted a right to return or exchange the goods. The company is free to set the terms and conditions for exchange or return, which means that, for example, the right to return a product is determined by the seller. Since the right to exchange or return is granted voluntarily by the company, you should check the policy of the business before purchasing a product.
In the case of online shopping, most products sold are subject to a 14-day cancellation period, within which the consumer may cancel the purchase for no particular reason. There are exceptions to the rule, however, such as products made to order and goods delivered in sealed packaging which, for health or hygiene reasons, cannot be returned after the packaging has been opened, such as contact lenses, moisturising creams or medications.
Nevertheless, if a product sold at a discount price is defective, the company is obliged to make a refund as usual. The company is entitled to attempt to repair the defect first. If repair is impossible or would cause unreasonable costs, the item can be replaced with a faultless one. If it is impossible to either repair or replace the goods, the company may provide compensation in the form of a discount or a complete cancellation of the sale.
Cancellation of purchase