If the product was bought from another EU member state (for example, from an online shop or during a holiday trip), the buyer should in the first instance refer to the warranty terms which specify the warranty service providers. If a Finnish service provider is not mentioned, the consumer should turn to the Finnish importer.
If the importer refuses to arrange the warranty repair of a product bought within the EU area, the consumer may appeal to the product manufacturer. If the product has a manufacturer's warranty, the manufacturer must ensure that any warranty it has granted in one EU member state is also valid in other member states.
Under her legislative rights, a consumer can always turn to the seller in the case of a complaint. If the product has a defect for which the seller is liable, the consumer can demand that the seller repair or replace it in the first instance. In the EU area, in every case the seller is liable for any defects in the product at the time of purchase.
Europen Consumer Centre Finland – helps consumers with problems related to cross-border trade. Main themes are travel and e-commerce.