The airline has an obligation to provide passengers with care that varies depending on the length of the delay. The EU Air Passenger Rights Regulation governs both privately booked scheduled flights and charter flights that are part of a package holiday. Airlines have an obligation to award fixed compensation for cancellations and delays.
The EU Air Passenger Rights Regulation governs both privately booked scheduled flights and charter flights that are part of a package holiday. Airlines have an obligation to award fixed compensation for cancellations and delays.
The right of a passenger to care in the event of a delay depends on the distance of the flight and on how long the airline expects the delay to last. On shorter flights, passengers are entitled to care if their flight is delayed by two hours. On longer flights outside EU, a delay of four hours entitles to care.
Care in the event of delay may include
- Meals and refreshments
- Two free telephone calls, fax messages or e-mails.
- Hotel accommodation and transport between airport and hotel when the expected time of departure is the day after the time of departure previously announced and an additional stay of one or more nights becomes necessary.
If your flight is delayed by more than 3 hours, you may be entitled to standard compensation (EUR 250 - 600 depending on the duration of the flight and the delay) and/or compensation for damages. If you apply for standard compensation, you must file your claim with the operating airline.
If your flight was part of a package holiday, you can file a claim for standard compensation with the airline company and demand a discount from the package holiday company. You may file a complaint with both, but any discounts may be deducted from the standard compensation.
Entitlement to discounts due to flight delays
In the case of package travel, travellers may be entitled to discounts if their flights are delayed or if the return trip is brought forward. Discounts may apply for example if:
- the duration of the trip was shortened within certain limits defined in the package tour terms.
- the return journey was delayed (according to statements given by the Consumer Disputes Board, the entitlement to a discount may apply if a flight is delayed by more than seven hours or if a daytime flight is switched to a night-time one).
The tour operator must also compensate travellers for loss of income and additional accommodation costs caused by delays in the return, if the delay was due to negligent actions on the part of the tour operator or another business (such as a transport company or hotel) contracted by the tour operator to fulfil its contractual duties in arranging the package travel.
Delay of a flight
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