Selecting a payment method in an online store affects your consumer rights if something goes wrong.
In online stores, consumers should always select the payment method that is the most suitable for the situation in question. They should take account of the security of the payment and the possibility of obtaining a refund if the seller does not act as agreed. For example, if consumers pay purchases in advance, they should evaluate the trustworthiness of the seller and decide how large a risk they are ready to take.
Further information on the security of different payment methods is available from information sources such as payment service providers and the website Methods and means of payment of the Finnish Competition and Consumer Authority. If you pay in an online store:
- with a debit card directly from your account and you run into problems, you can demand that your bank refunds your payment only if the bank has agreed to do so in its terms and conditions or otherwise
- with your credit card or other credit offered by the online store, in problem situations you can claim your money back both from the seller and the credit provided
- through online payment using your online banking credentials, the sum will be immediately deducted from your bank account. In such a case, you should be sure that the seller is trustworthy
- against an invoice, you can normally pay only after you have received the product. Should problems arise, you may refuse to pay the invoice
- through mobile payment charged on your mobile subscription invoice, in problem situations you can claim your money back both from the seller and the operator
- through an online payment service, in problem situations you can demand the service provider to refund the payment if it has agreed to do so in its terms and conditions.
Methods and means of payment