You are tempted by an offer, but you waver because it is an unfamiliar travel agency and you would have to pay in advance.
Whether you are reserving a beach holiday or buying a tailored travel package, you should first check whether travel agency is found in the register of package travel agencies (www.valmismatka.fi) and that a security has been lodged by the travel agency.
The register of package travel agencies makes it easy to check how the agency has promised, in case of bankruptcy, to reimburse any down payments and to arrange the return trip.
The register of package travel agencies contains some 750 travel agencies.
Consumer protection for package travel
A package tour is usually a combination of travel services bought as a package. A package tour consists of, for example, a
- flight & hotel
- hotel & travel service, such as a formula ticket, diving course or car hire
- package tour tailored to the traveller's wishes, retailed by a travel agency
Remember that in the case of a package tour, the traveller is protected under the Package Travel Act and general package tour terms and conditions from the moment of purchase until the end of the journey.
The tour operators is always responsible for the entire package tour pursuant to the contract. Liability cannot be transferred to subcontractors such as a transport company or an accommodation establishment required for putting together a package tour.
Consumer rights of package tours