As of the beginning of 2017, banks have been obliged to offer basic banking services to all consumers legally resident in Finland. Basic banking services include a basic payment account and a payment card and online banking credentials for using the account. That is, consumers have the right to open an account, to make deposits and withdrawals, to receive a payment card and to use the card to pay in shops and online, and to transfer funds in an online bank.
Banks cannot refuse to offer these services to anyone on the basis of, for example, bad credit history or because the consumer is already a customer of another bank. Banks must also, within reason, modify their basic banking services to persons with disabilities and the elderly, for example by offering a PIN card in electronic format or in Braille.
The service fees must be reasonable and correspond to the expenses incurred by the bank for providing the services.
New legal provisions improving consumers’ position came into force at the beginning of the year, Finnish Competition and Consumer Authority press release 2.1.2017