If you have purchased goods or services that have been charged to your phone bill, you can request a refund from the seller but also from your operator. You can request that your operator refund the payment for example in the following cases:
- the company does not deliver the purchased goods or services
- when no order has been placed for an invoiced item or service
- the purchase has been invoiced incorrectly
- the goods or service have a defect for which the seller is liable and which the company does not agree to refund.
Purchases made through telephone numbers subject to a charge, through text messages, or through other payment options offered by operators such as mobile payment can also be charged for via your subscription invoice.
In other words, the responsibility of operators resembles the responsibility of credit card companies in situations where a payment is charged to a phone bill. The operator is not liable to return any sum greater than that originally paid to the operator for the service.
Clarify invoices with the operator's customer service