Tip of the week: When booking accommodation online, read the cancellation terms carefully


Travellers should read carefully the booking terms of their accommodation, because the automatic 14-day cancellation right concerning online shopping does not apply to accommodation services, such as hotels or cottages.

However, many accommodation providers offer a chance for cancellation or rescheduling.

Even if a company may generally offer the right for cancellation, this may not apply to particularly good offers. The cancellation terms also vary as to the period within which any cancellations must be made, so travellers whose travel plans may still change should read the booking terms particularly carefully.

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Cancellation right in distance sales

Updated 9.5.2017 Print