In addition to plans, the party ordering a renovation should invest in a written contract. The initial situation should also be charted carefully, to ensure that as few surprises as possible, which cause extra work, emerge as the renovation progresses.
When you agree the renovation in writing, you can avoid unwanted disputes and delays, since there will be fewer grounds for misunderstandings. If you are a layman in renovation matters, it is worth using an expert, especially when planning larger renovations.
A written contract will also help in the resolution of any disputes that arise in spite of good planning. For example, if the renovation firm does not keep to schedule, the content is not as promised or the price of the renovation rises, it will be difficult to prove what was agreed if only a verbal contract was made. A small renovation contract model in Finnish, which can be used when making a contract, can be found on the website of the Finnish Competition and Consumer Authority.
You should also remember that the Consumer Protection Act will only apply to your case if the party performing the renovation is a business. See the Finnish Competition and Consumer Authority’s website for further information on the rights of parties ordering renovations.
Year after year, renovations top the list in terms of complaints made by consumers who contact us
During the early part of the year, around 2,100 complaints arrived with the Consumer Advisory Service and the Consumer Ombudsman (1 January to 30 April 2017) based on contacts made relating to the renovation product group (renovation services, house packages, tools, accessories). The number of consumer contacts relating to renovations is only slightly under the total for the same time last year. In 2016, the Consumer Advisory Service and Consumer Ombudsman were contacted by consumers over 6,700 times about renovations. Renovations were the fourth largest product group to feature in consumer contacts.
Defects and delays in renovation