Smart devices are often bundled as an agreement that offers consumers several devices, services and digital content at once. Such agreements and their marketing are governed by the same regulations as other devices and services. For example, the seller must detail the compatibility of devices, services and technologies with one another, as well as provide clear, comprehensive and up-to-date information on the devices’ features, as well as any availability restrictions of their related services.
Checklist when buying smart devices
Matters concerning liability must be explicit and understandable. Check at least the following from the contract terms:
- Who is liable for service’s information security and updates?
- Find out how, when and at what cost the contract may be terminated and replaced by another service or product.
- Note that fixed-term contracts are their own, special case in this respect, as they cannot be changed or terminated during their period of validity.
- You have the right to be provided with understandable user instructions.
- If the product does not function as intended, contact the seller.
- In distance selling, service agreements include the right of withdrawal of 14 days from the time the agreement is finalised. The seller must inform you beforehand if the right of withdrawal does not apply to the agreement.
Making a contract
Telephone and broadband subscriptions