June’s Consumer tip highlights current housing-related amendments to legislation and consumer protection related to housing.
Changes in store for summer cottage dwellers and real estate owners this summer
The reform of chimney sweeping legislation at the beginning of July will mean a few things for consumers: regional chimney sweeping contracts will expire and a real estate owner will be able to personally choose their chimney sweeping services provider. Read more on the reform of chimney sweeping services on our website.
Wastewater systems must be in place for sparsely populated areas this year. The Wastewater Decree applies, in particular, to properties and summer cottages located on shorelines and in ground water areas, which must meet with water treatment requirements by the end of October. For more information on the wastewater system, please see the Ministry of Environment video and the Finnish Environment Institute, SYKE website for advice.
Consumers should not rush into renovation service purchases
The repair of a flue, the installation of solar panels and other renovation services are sold door to door. Consumers should not rush into accepting door-to-door sales contracts, but instead consider the contract in peace. A consumer is not obligated to enter into a renovation contract even if the seller has used a large amount of time to sell them the service. Exerting pressure is forbidden while a contract is being concluded.
The door-to-door sales of renovations do not always include the 14 day right to cancellation, which is commonly provided for door-to-door sales. The right to cancellation does not apply for example to custom made products or when a service has been completely carried out at the explicit request of the consumer. The seller has an obligation to tell the consumer whether or not they have the right to cancel a contract before a contract is signed.
The Complaint Assistant can draft a complaint on shortcomings in rental housing
If you have a request concerning the rental housing you reside in, you should lodge a written complaint to your landlord.
Draw up a complaint to a landlord on shortcomings in rental housing, such as the return of you security deposit, the poor condition of the residence or increases in rent via the Complaint Assistant. When it is completed, you can then send the written complaint with your landlord.
The Consumer Advice telephone service is open during the summer 9– 12 noon. Summer hours are in place from 18 June to 16 August. Consumer Advice telephone service tel. +358 (0)29 505 3050 is open Monday – Friday 9–12 noon.
Making a contract