Before making purchases from online platforms and marketplaces, determine just who you are dealing with. Consumer protection depends on whether you are purchasing something from a private person, an entrepreneur or a company that acts as an agency for second-hand goods.
There is no consumer protection for deals made between two private persons on online flea markets
If you purchase goods from an online flea market, this comprises a transaction between two private persons, which is not covered by the Consumer Protection Act. Consumer Advice also does not deal with these cases. Transactions between private persons are subject to the Sale of Goods Act, whose provisions concerning property and defects may be applied, if necessary, in the event of a defect.
Goods are also considered to have been purchased from a private person in cases where they are purchased from a marketplace if it is clearly indicated there that the parties to the sales contract are private persons. These types of marketplaces include online flea markets that offer the opportunity to post sales notices. The marketplace's liability is specified in its terms of agreement.
Online auctions do not always offer the right of withdrawal
If the goods seller or broker on an online auction is a company, you may turn to Consumer Advice for assistance with problems related to the transaction.
The 14-day right of withdrawal in distance selling specified in the Consumer Protection Act applies to the purchase of second-hand goods, such as used cars, on online auctions, provided that your purchase was made only on an online auction. However, the right of withdrawal is not necessarily guaranteed if the buyer has an opportunity to participate in person in a conventional auction.
If you would like to exercise your right of withdrawal and withdraw from a transaction made on an online auction, send the seller company a clearly stated notice of withdrawal by, for example, email. You do not need to provide any explanation as to the reason for withdrawal.
Liability for defects in second-hand goods
Online, mail order and telephone sales all constitute distance selling
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