What should a buyer of digital products know? If you buy a product from a private individual or a business, what difference does it make to consumer protection? In the social media channels of the Consumer Advisory Service, the topic of discussion in February has been digital commerce and the rights of consumers as buyers and users of digital products and services.
Comparison websites are commercial content
Comparison websites help you to compare products and find the one that suits you best. Comparison websites and sometimes even peer reviews are commercial content, and you should keep this in mind while reading them. In addition, you should remember that they do not necessarily feature all shops or services.
Who are you trading with online?
Matters concerning liability must be clear and understandable
When buying digital smart product, you should at least find out from the seller who is responsible for information security and service updates. You also need to find out how, when and at what price the contract can be terminated and the service or product replaced with another. See the checklist when buying smart devices.
Data is valuable
Approach the seller in case of problems
When buying digital products, you also enter into an agreement that includes devices, services and digital content. If the product or service does not function as intended, contact the seller. Customer service by the company must be available from a number at the basic rate in issues related to the sale and the agreement. If the issue cannot be settled with the seller, you can approach the Consumer Advisory Service.
Consumer Ombudsman’s newsletter 1/19
Buying, selling and making contracts
Smart homes and information security (in Finnish)
Sharing economy: Jakamistalousinfo.fi