By buying or ordering something, you always enter into a contract and that contract cannot be unilaterally changed by either party. For example, you cannot cancel a purchase just because you have changed your mind. For this reason, before buying or ordering anything, you should carefully read through the contract so that you know what your obligations are. In addition to contract-related matters, other situations that children and young people have to deal with as consumers have also been discussed in FCCA’s consumer advice social media channels (in Finnish) in August.
Make sure that you know what your obligations are when ordering something online
Read through the terms of contract before ordering an online game. If extra fees are charged from your credit card, you should first contact the company sending the invoice. You can also demand a refund from the credit card company, which has an obligation to correct any invoicing errors.
Read the contract before agreeing to a modelling photo shoot
Free or low-priced test photo shoots are used to attract young people to the world of photo modelling. Before signing a photo shoot contract, you should check what you undertake to do and what the costs are (for example, if a photo shoot is cancelled).
An artist cancelled the concert – you may get your money back
If a concert or a festival is cancelled and you have already bought a ticket, you have the right to get your money back from the organiser. If you have bought the ticket with a credit card, you can also claim your money back from the credit card company. However, you may not get a refund if only a small number of performances at a festival is cancelled. In that case, getting a refund depends on how much the programme of the event changes and how visibly the artist in question had been marketed before the festival.
The FCCA’s Consumer Advisory Services provide consumers and companies with information about their rights and obligations. Consumer advisers give you free guidance and mediation help in conflict situations.
Children as consumers
Making a contract