4 September 2019
The Consumer Advisory Services of the Finnish Competition and Consumer Authority (FCCA) provide guidance not just to consumers. Companies that are involved with consumer-oriented trade can also ask for advice from the Consumer Advisory Services to help solve any consumer disputes.The role of the Consumer Advisory Services is to remind everyone of the rules involved in consumer trade in situations that involve both consumers and companies.
Companies can ask consumer advisors for guidance on such topics as the compensation options available for errors in goods and services as well as advice on how to apply legislation related to marketing and contractual terms.
Companies can ask for advice on situations where, for example,
- a consumer’s demand seems unreasonable and contrary to the principles of the Consumer Protection Act.
- a dispute between a company and consumer applies to a new type of thing for which no clear-cut interpretation is available in existing consumer protection principles.
- a company is unsure whether its contractual terms or marketing comply with the Consumer Protection Act.
Consumer Advisory Services will only mediate disputes that are brought to it by consumers, so the consumer advisors cannot contact consumers on behalf of a company.
Consumer Advisory Services do not handle
- disputes between businesses. In such cases, ask for more information from your advocacy group.
- trade disputes between private individuals. The exceptions to this rule are disputes related to real estate deals and rent.
- disputes between a housing company and its tenant.
- deals related to securities and shares.
- matters related to state and municipal services.
For more information on handling consumer relations
Get to know the basics on the website of the Finnish Competition and Consumer Authority:
- Facts and Advice – concise information packages on questions related to consumer rights
Go more in depth by getting to know the guidelines and decisions of the Consumer Ombudsman: