If you have not received a proper order confirmation for your monthly subscription to Funlime, you have the right to assert that the agreement is not binding.
Consumers have received invoices Funlime and Mediabox membership fees from both Vertivas Ltd and FC-Perintä. The Consumer Ombudsman advises consumers to check whether they have received an order confirmation from these companies, as the lack of such a confirmation affects the consumer’s rights.
According to the Consumer Protection Act, a consumer must receive an order confirmation for an order they have placed online or by mobile telephone. The order confirmation must include the name and address of the company selling the product or service, as well as the key characteristics, price, delivery costs and terms and conditions of payment of the ordered product or service. The company must ensure that an order confirmation is given or sent to the consumer as quickly as possible after the order has been placed in a format that is easy to store unchanged.
If the consumer does not receive a confirmation of order, he/she is not required to pay any invoices he/she may receive. Consumers, who have not received an order confirmation for their Funlime membership, must notify both FC Perintä Oy (firstname.lastname@example.org) and Vertivas Ltd (email@example.com) that they have not received a confirmation of order and will not pay their invoice for this reason.
Late payments alone will not result in a bad credit record
In a press release published on 24 February 2014, the Consumer Ombudsman noted that consumers should not pay the unjustified invoice for club membership. Although the consumer does not have a legally binding responsibility to pay the invoice, if he/she has not ordered anything, he/she should submit a complaint to the company for an unjustified invoice, so as to simplify processing of the matter.
If the invoice is transferred to debt collection, the consumer must issue a written complaint on the matter directly to the debt collection company. In the complaint the consumer should clearly state that he/she does not intend to pay the invoice and the reasons for this. If a complaint submitted by a consumer does not include this information, the debt collection company will continue debt collection procedures.
Leaving an invoice unpaid will not alone result in bad credit record. A court must have issued a verdict ordering you to pay the debt, before such an entry can be added to your credit record.
If, even after submitting a complaint, the consumer receives a letter from the company threatening to take the matter to court, we ask that you contact our consumer advisors.
The Consumer Ombudsman is still in the process of reviewing the procedures used by Vertivas Ltd and FC Perintä Oy.