Finnish Consumer Ombudsman's Newsletter 3/2015 is dedicated to communication services that cause a lot of consumer complaints to Consumer Ombudsman. It contains the Consumer Ombudsman's decisions and statements on matters related to digitalisation, the development of electronic communications, and the importance of consumer confidence in increasingly complex technical services.
The topics dealt include online forms as customer service channels (TeliaSonera Finland Oyj / Elisa Oyj), changing telephone subscriptions through distance selling (DNA Oy / TeliaSonera), base-rate customer service calls, broadband speed marketing (TeliaSonera / Elisa / DNA), right of withdrawal relating to the delivery of digital content (Nelonen Media / Ruutu+ Pro), new general contract terms for telecom companies, misleading use of the term “HD antenna” in marketing (DNA) and an editorial about digitalisation.
The Finnish Consumer Ombudsman publishes an online newsletter approximately 6 times a year. As a follower, you will be kept up to date on Consumer Ombudsman's statements and rulings, pending legislation projects, and international trends in consumer law.
Consumer Ombudsman's Newsletter 3/2015