It is important to induce the maximum number of citizens and consumers to become active participants in the digital environment of payment transactions. At the same time, the position of consumers without the requisite skills or opportunity to use digital services should be safeguarded. During 2015, the Finnish Consumer Ombudsman has actively supervised credit marketing, debt collection and payment methods.
The Consumer Ombudsman’s Newsletter 6/2015 is a financial services theme issue. It covers
- Consumer Ombudsman’s opinions on new provisions on house loans and peer-to-peer loans
- Safeguarding the legal position of small investors in crowdfunding;
- Consumer Ombudsman’s supervisory letter to all credit providers regarding the Finnish Supreme Court precedent for reasonableness of interest rate;
- Consumer Ombudsman’s examination of the collection of public receivables and a reminder to all Finnish collection agencies;
- Supervision of vehicle credits advertised on the television;
- Safeguarding the consumer’s legal position on credit markets and future priorities for supervision of financial services;
- Changes in the legislation regulating payments in 2016 (The EU Payments Account Directive, the second Payment Services Directive and the Regulation on Interchange Fees for Card-Based Payment Transactions).
The Finnish Consumer Ombudsman’s Newsletter is published 6 times per year. You can find the previous issues in the Archive.