Siirry ensisijaiseen navigaatioon, Skip to primary navigation, Hoppa till primärnavigering Siirry hakuun, Skip to search, Hoppa till sök Siirry päänavigaatioon, Skip to main navigation, Hoppa till huvudnavigering Siirry sisältöalueeseen, Skip to main content, Hoppa till huvudinnehåll Siirry alatunnistenavigaatioon, Skip to footer navigation, Hoppa till sidfältnavigering
  1. Suomeksi
  2. På svenska
  3. In English
Finnish Competition and Consumer Authority
  • Facts & Advice
     

    Marketing and advertising

    • Good marketing practices
    • Indicating prices
    • Sales and offers
    • Corrections of mistakes in advertising
    • Recognisability of advertising
    • Direct marketing may be refused
    • Claims and comparisons
    • More topics

    Defects, delays and reclamations

    • Defective goods
    • Defective services
    • Delays in delivery
    • Defective cars
    • Defects in housing transactions
    • Residential care housing
    • Telephone and internet connections
    • More topics

    Buying and selling

    • Guarantee
    • Customer services
    • Presents and gift vouchers
    • Contracts
    • Cancelling a purchase
    • Scams
    • Gym memberships
    • More topics

    Travel and instructions for agencies

    • Travel and transport
    • Air passengers´ rights
    • How to register a travel company
    • Instructions for registered travel companies
    • Register of package travel agencies
    • If a travel agency goes bankrupt
    • More topics

    Payment, bills and collection

    • Financial management
    • Receipt
    • Credit
    • Payment arrangements
    • Loss of a payment card
    • Delayed payment and collection
    • More topics

    Competition affairs

    • Competition restraints
    • Merger control
    • Competition neutrality
    • Do you suspect a competition restraint? Tip us off!
    • Be the first one to leave a cartel
    • More topics
    • Marketing and advertising
    • Buying, selling and making contracts
    • Payment, bills, debt collection
    • Defects and delays
    • Travelling and travel agencies
    • Competition Affairs
  • Decisions & publications
     

    Competition affairs

    Documents are only in Finnish.

    • FCCA's decisions in competition affairs
    • More topics

    Motions and statements

    Documents are only in Finnish.

    • FCCA's motions and statements
    • More topics

    Consumer affairs

    Documents are only in Finnish.

    • Consumer ombudsmans' decisions
    • More topics

    Guidelines for consumer protection

    • Guidelines for consumer protection
    • More topics

    Search

    Documents are only in Finnish.

    • Advanced search
    • More topics

    Publications

    • Guidelines on the application of the Competition Act
    • Joint Nordic Reports
    • More topics
    • Competition Affairs
    • Consumer affairs
    • Motions and statements
    • Publications
  • Current issues
    • Press releases
    • News
    • Newsletters
  • FCCA
    • Online consumer services
    • The Consumer Ombudsman
    • European Consumer Centre in Finland
    • Organisation
    • Responsibilities
    • Statistics
    • Planning and monitoring of operations
    • Contact information
    • Online services and privacy protection
  • Consumer Advice
    • File a complaint with the company
    • Duties of consumer advisors
  • Contact
    • Competition affairs
    • Consumer affairs
    • Administration
    • ICT and digitalisation
    • Management
    • Advocacy and research
    • Communications
    • Data protection
  • Frontpage
  • Current issues
  • Press releases
  • 2016
https://www.kkv.fi/en/current-issues/press-releases/2016/17.10.2016-deficiencies-in-online-stores-selling-clothing-and-footwear/
  • Frontpage
  • Current issues
  • Press releases
  • 2016

Current issues

  • Press releases
    • 2021
    • 2020
    • 2019
    • 2018
    • 2017
    • 2016
    • 2015
    • 2014
    • 2013
  • News
  • Newsletters

Deficiencies in online stores selling clothing and footwear

Listen
Facebook Twitter LinkedIn
18.10.2016

As part of a joint enforcement campaign (sweep) conducted by the EU consumer protection authorities, Finland checked 12 major online stores selling clothing and footwear.  The Consumer Ombudsman investigated the information provided by traders about the products sold in their online stores, about consumer’s rights, and about the trader before the conclusion of a purchase transaction. The EU Directive on Consumer Rights, which came into force in summer 2014, contains provisions regarding this information. The objective of the enforcement campaign, conducted in late 2015, was to ensure that consumers are provided with the information that traders are required by law to disclose. The Finnish Consumer Ombudsman found deficiencies on ten websites, which have now, by and large, been corrected.

In Finland, the Consumer Ombudsman checked the websites of online stores selling clothing and footwear. The following traders were selected for inspection: www.zalando.fi (Zalando), www.netanttila.fi (Anttila Oy), www.hm.com/fi (H & M Hennes & Mauritz AB), www.ellos.fi (Ellos), www.prisma.fi (S-Verkkopalvelut Oy), www.stockmann.com (Stockmann Oyj Abp), www.k-citymarket.fi (Kesko Oyj), www.sokos.fi (S-Verkkopalvelut Oy), www.hobbyhall.fi (Stockmann Oyj Abp), www.brandos.fi (Footway Oy), www.sportamore.fi (Sportamore AB (Publ) filial I Finland) and www.boozt.com (BZT Fashion Ab).

In total, the EU Member States' consumer authorities checked 743 websites selling consumer products. Irregularities regarding information provided to consumers were confirmed in 436 cases. Among these websites, there were traders ranging from big multinational players to smaller companies. To date, 353 of these traders have corrected their websites to meet the requirements of the consumer protection authorities.

The following EU-wide irregularities, regarding disclosure of information required by law before concluding an online transaction, were identified:

  • On 63% of the websites checked, information on the right of withdrawal from a transaction was missing or unclear. For example, websites did not contain a relevant withdrawal form, or they failed to mention the duration of the right of withdrawal (14 days).
  • On 34% of the websites, information about the trader was incomplete or unclear. For example, websites did not give the address or full name of the trader/company.
  • 21% of the websites failed to clearly and prominently display the price, or the contract terms, before the order confirmation stage. 
  • Information on product or service characteristics was unclear on 18% of the websites.

This pattern of irregularities occurs across different sectors, multi-purpose or specialised retailers (products, services, digital content). National authorities will continue their investigations with respect to online stores whose websites do not yet provide information required by law.

Under the EU Commission coordination, the EU consumer protection authorities will continue to conduct regular enforcement campaigns (sweeps) to ensure compliance with consumer protection regulations. The latest sweep was the largest conducted so far. Previous sweeps have targeted websites selling flights, and online household appliance stores.

Read more:

  • EU-wide screening of websites: Consumer Rights Directive. European Commission's Press release on 17.10.2016.
  • Online stores selling consumer electronics checked. Consumer Ombudsman's Newsletter 5/2015.
  • Deficiencies in the information provided on flights. Consumer Ombudsman's Newsletter 5/2015.
  • Be astute when buying online - Changes to cancellation and return of purchases. The Finnish Competition and Consumer Authority Press release on 13.6.2014.

Keywords: Consumer advice
Updated 20.10.2016 Print
Facebook Twitter LinkedIn
Updated 20.10.2016 Print
Facebook Twitter LinkedIn
  • © FCCA
  • Contacts
  • Feedback
  • Data protection
  • About cookies
  • Accessibility
  • © FCCA