22 July 2016
According to new enforcement decision by the Consumer Ombudsman, consumers may choose whether to submit a claim to the operator or the service provider regarding unclear charges invoiced via subscription bills.
The enforcement decision is discussed in more detail in Consumer Ombudsman’s Newsletter 3/2016 published today. The issue focuses on Communication Services and Digitalisation.
The newsletter includes Consumer Ombusdman’s solutions regarding operators, mobile subscriptions’ continious sale marketing, a right to price reductions when compensating defects with pay TV packages, and offering of base-rate customer service telephone number.
In editorial Finnish Consumer Ombudsman Päivi Hentunen deals challenges that digitalisation imposes to supervisory authority.
Other topics include articles on Commission’s propositions on promoting the availability of digital goods and e-commerce and the meaning of consumer protection in the digital internal market and a column about smart phones.