Siirry ensisijaiseen navigaatioon, Skip to primary navigation, Hoppa till primärnavigering Siirry hakuun, Skip to search, Hoppa till sök Siirry päänavigaatioon, Skip to main navigation, Hoppa till huvudnavigering Siirry sisältöalueeseen, Skip to main content, Hoppa till huvudinnehåll Siirry alatunnistenavigaatioon, Skip to footer navigation, Hoppa till sidfältnavigering
  1. Suomeksi
  2. På svenska
  3. In English
Finnish Competition and Consumer Authority
  • Facts & Advice
     

    Marketing and advertising

    • Good marketing practices
    • Indicating prices
    • Sales and offers
    • Corrections of mistakes in advertising
    • Recognisability of advertising
    • Direct marketing may be refused
    • Claims and comparisons
    • More topics

    Defects, delays and reclamations

    • Defective goods
    • Defective services
    • Delays in delivery
    • Defective cars
    • Defects in housing transactions
    • Residential care housing
    • Telephone and internet connections
    • More topics

    Buying and selling

    • Guarantee
    • Customer services
    • Presents and gift vouchers
    • Contracts
    • Cancelling a purchase
    • Scams
    • Gym memberships
    • More topics

    Travel and instructions for agencies

    • Travel and transport
    • Air passengers´ rights
    • How to register a travel company
    • Instructions for registered travel companies
    • Register of package travel agencies
    • If a travel agency goes bankrupt
    • More topics

    Payment, bills and collection

    • Financial management
    • Receipt
    • Credit
    • Payment arrangements
    • Loss of a payment card
    • Delayed payment and collection
    • More topics

    Competition affairs

    • Competition restraints
    • Merger control
    • Competition neutrality
    • Do you suspect a competition restraint? Tip us off!
    • Be the first one to leave a cartel
    • More topics
    • Marketing and advertising
    • Buying, selling and making contracts
    • Payment, bills, debt collection
    • Defects and delays
    • Travelling and travel agencies
    • Competition Affairs
  • Decisions & publications
     

    Competition affairs

    Documents are only in Finnish.

    • FCCA's decisions in competition affairs
    • More topics

    Motions and statements

    Documents are only in Finnish.

    • FCCA's motions and statements
    • More topics

    Consumer affairs

    Documents are only in Finnish.

    • Consumer ombudsmans' decisions
    • More topics

    Guidelines for consumer protection

    • Guidelines for consumer protection
    • More topics

    Search

    Documents are only in Finnish.

    • Advanced search
    • More topics

    Publications

    • Guidelines on the application of the Competition Act
    • Joint Nordic Reports
    • More topics
    • Competition Affairs
    • Consumer affairs
    • Motions and statements
    • Publications
  • Current issues
    • Press releases
    • News
    • Newsletters
  • FCCA
    • Online consumer services
    • The Consumer Ombudsman
    • European Consumer Centre in Finland
    • Organisation
    • Responsibilities
    • Statistics
    • Planning and monitoring of operations
    • Contact information
    • Online services and privacy protection
  • Consumer Advice
    • File a complaint with the company
    • Duties of consumer advisors
  • Contact
    • Competition affairs
    • Consumer affairs
    • Administration
    • ICT and digitalisation
    • Management
    • Advocacy and research
    • Communications
    • Data protection
  • Frontpage
  • Current issues
  • Press releases
  • 2018
https://www.kkv.fi/en/current-issues/press-releases/2018/31.10.2018-kuluttaja-asiamiehen-uutiskirje-52018-julkaistu/
  • Frontpage
  • Current issues
  • Press releases
  • 2018

Current issues

  • Press releases
    • 2021
    • 2020
    • 2019
    • 2018
    • 2017
    • 2016
    • 2015
    • 2014
    • 2013
  • News
  • Newsletters

Finnish Consumer Ombudsman’s Newsletter 5/2018 published

Listen
Facebook Twitter LinkedIn
27 November 2018

In approximately one year from now, the Consumer Ombudsman will be equipped with more efficient means of intervening in the activities of companies that blatantly violate the Consumer Protection Act. However, many Finnish companies want to do what is right and in the best interests of consumers. In such cases, any shortcomings in marketing or contract terms can be remedied through negotiations, and few cases need to be brought to court. Quicker and stronger means than a slow court hearing are nevertheless needed, states Consumer Ombudsman Katri Väänänen in her editorial.

Finnish Consumer Ombudsman's Newsletter 5/2018
is a Consumer Protection Act 40 Years theme Issue. It includes topics such as:

  • 40 benefits of consumer protection. The Consumer Protection Act came into force and the Consumer Ombudsman started working in autumn 1978. In honour of the 40th anniversary of Finnish consumer protection, we listed items where consumer protection has improved the position of consumers or made their everyday lives easier. Many of the things consumers now take for granted have been achieved through consumer protection.
  • Consumer protection anniversary celebrated. More than one hundred guests celebrated the 40-year path of the Consumer Protection Act at the House of the Estates in Helsinki on 23 October 2018. The programme of the anniversary seminar was organised by the Ministry of Employment and the Economy and Ministry of Justice. In attendance were a majority of Finland’s past Consumer Ombudsmen, along with past and present enforcers and appliers of Consumer Protection Act .
  • Interview with former Consumer Ombudsman Antti Neimala. In his short term as a Consumer Ombudsman in 2018 Antti Neimala, who is currently working at the the Ministry of Employment and the Economy, was able to implement improvements to the enforcement of consumer protection and organisational structure. Also his leadership style was an inspiration to many.
  • The marketing and distance selling of magazines intervened. Consumer reports and the Consumer Ombudsman’s own observations have revealed that the marketing of magazines is rife with problems. The Consumer Ombudsman is currently discussing this complex of issues with A-lehdet Oy, Aller Media Oy, Bonnier Publications Oy, Otavamedia Oy and Sanoma Media Finland Oy.
  • Expert article by the Consumer Disputes Board. The fragmentary Consumer Protection Act is difficult for dispute resolvers to master. More emphasis and responsibility of dispute resolution should be given to the parties of a dispute and to Consumer Rights Advisors, states Chairman of the Consumer Disputes Board Pauli Ståhlberg in his article.

The previous Finnish Consumer Ombudsman's Newsletters are available at the Archive.

The next newsletter 6/2018 will be published at the end of 2018. It is a Financial Services Theme Issue.

 


Updated 27.11.2018 Print
Facebook Twitter LinkedIn
Updated 27.11.2018 Print
Facebook Twitter LinkedIn
  • © FCCA
  • Contacts
  • Feedback
  • Data protection
  • About cookies
  • Accessibility
  • © FCCA