Eurolla Oy, which has sold furniture in Suomen Sänkytukku stores, has been declared bankrupt on 12 March 2019. If you as a consumer have paid in advance for a product you have ordered from the company and the product has yet to be delivered, your chances of getting your money back depend on the form of payment you used.
If you paid for the order with a credit card, you can claim your money back from the credit card company that financed the payment. You may also be able to request a refund on debit card payments, if your debit card company has committed to this in their terms and conditions or otherwise.
If you used an online bank or some other advance payment method to pay for the order you should state your claim within the bankruptcy. Consumers should keep up with any communications from the bankruptcy estate and, where necessary, contact the estate’s administrator Attorney Mikko Tölö.
If you observe defects in any products purchased from Suomen Sänkytukku, you can file a complaint to the manufacturer, import company or other company that represents an earlier step in the supply chain. They must reimburse or rectify the defects according to warranty terms or statutory liability for defects, even if the product’s warranty period has come to an end. If a product has been paid for with a credit card or other credit granted for the purchase of the product, the consumer can file a complaint with the credit provider.
Where necessary, ask for more information from Consumer Advisory Services.
Read more on consumer protection in cases of bankruptcy