The event organiser Live Entertainment Finland has been declared bankrupt on 19 September 2019. The complaints received by the Finnish Competition and Consumer Authority this year indicate that consumers have had difficulties in being refunded for concerts that have been cancelled earlier. Tickets for the end-of-the-year concerts are still being sold; regarding them, consumers should now follow communications published by ticket vendors.
One of the largest event organisers in Finland, Live Entertainment Finland is also known under the name of Eastway Live. The company filed for corporate reorganisation in March 2019. The Länsi-Uusimaa District Court rejected the application on 17 September, declaring the company bankrupt on 19 September.
Tickets for concerts organised by the company are still being sold, and are marketed on menolippu.fi, for example. Consumers should note that distance selling cancellation rights do not concern concert tickets.
Can you be refunded if a concert is cancelled?
Consumers’ opportunities to be refunded for a cancelled concert depend on the payment method that they use. If consumers purchase their tickets with a credit card, they may also request a refund from the credit card company. Consumers may also be able to request a refund on debit card payments, if their debit card company has committed to this in their terms and conditions or otherwise.
If consumers used an online bank or some other advance payment method to pay for their tickets, they may lodge their claims later in the bankruptcy. Consumers should keep up with any communications from the bankruptcy estate and, where necessary, contact the estate’s administrator, Fenno Attorneys at Law.
If necessary, consumers may contact the Consumer Advisory Service.
For more information on bankruptcies, visit FCCA’s website