Marketing and advertising

• Good marketing practices
• Indicating prices
• Sales and offers
• Corrections of mistakes in advertising
• Recognisability of advertising
• Direct marketing may be refused
• Claims and comparisons

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Defects, delays and reclamations

• Defective goods
• Defective services
• Delays in delivery
• Defective cars
• Defects in housing transactions
• Residential care housing
• Telephone and internet connections

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Buying and selling

• Guarantee
• Customer services
• Presents and gift vouchers
• Contracts
• Cancelling a purchase
• Scams
• Gym memberships

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Travel and instructions for agencies

• Travel and transport
• Air passengers´ rights
• How to register a travel company
• Instructions for registered travel companies
• Register of package travel agencies
• If a travel agency goes bankrupt

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Payment, bills and collection

• Financial management
• Receipt
• Credit
• Payment arrangements
• Loss of a payment card
• Delayed payment and collection

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Competition affairs

• Competition restraints
• Merger control
• Competition neutrality
• Do you suspect a competition restraint? Tip us off!
• Be the first one to leave a cartel

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Competition affairs

Documents are only in Finnish.

• FCCA's decisions in competition affairs

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Motions and statements

Documents are only in Finnish.

• FCCA's motions and statements

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Consumer affairs

Documents are only in Finnish.

• Consumer ombudsmans' decisions

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Guidelines for consumer protection

• Guidelines for consumer protection

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Search

Documents are only in Finnish.

• Advanced search

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Publications

• Guidelines on the application of the Competition Act
• Joint Nordic Reports

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