Terminating an ongoing contract
If a contract is ongoing, i.e. is valid until further notice, it can be terminated by either party. Usually the notice of termination can be given at any time.
The notice period of an ongoing contract may not be unreasonably long; usually the longest acceptable notice period is 30 days or one month. In some cases, such as rental agreements, the notice period does not start until the last day of the month in which notice is given.
Terminating a fixed-term contract
A fixed-term contract expires at the end of the specified period. The consumer is only entitled to terminate the contract during its validity in certain very specific cases.
If the consumer wishes to terminate a contract before it expires without particular reason, the company may decide, within reason, what conditions of termination it finds acceptable. The company may be entitled to reasonable compensation if a fixed-term contract is terminated in advance. The compensation must correspond to the actual costs incurred by the vendor in this case.
If the consumer runs into financial difficulties due to a major, unpredictable change in circumstances (e.g. illness, unemployment, disability or another reason beyond the consumer’s control), the consumer may invoke the principle of social force majeure. Usually, social force majeure constitutes grounds for terminating the contract, which means that the company may only charge the consumer for the costs incurred up to the moment of termination.
The Finnish Electricity Market Act and Communications Market Act, for example, contain special statutes concerning termination, which govern contracts related to electricity supply and telecommunication connections.
Duration and termination of a subscription contract
Notice of termination
Contracts may be terminated by giving notice of termination, which does not have to be in a specific format. However, notice must always be given in writing for certain contract types, such as rental agreements. If you terminate a contract verbally, we recommend ensuring that you receive written confirmation (e.g. by email) of the termination notice. Notice of termination may also be sent to the email address given in the company’s contact details. The company may not charge any separate fees for termination.