Door-to-door sales are usually sales of goods or services carried out at a consumer’s private address. However, other cases may also qualify as door-to-door sales, including purchases and sales agreed on between a vendor and a buyer on any premises other than those occupied by the vendor. It makes no difference whether the contact was initiated by the vendor or by the buyer.
Door-to-door selling also includes situations in which:
- the vendor approaches the consumer personally on the street to offer goods or services, and the agreement is made immediately after this either on the vendor’s premises or by telephone, email or post.
- the agreement is made on an excursion or visit organised for promotional purposes by the vendor.
Door-to-door selling does not comprise the following:
- Agreements concerning products with a total price below EUR 30.
- Situations in which the vendor enters the consumer’s home only to learn about the property or to take measurements, with no agreement or contract actually being made in that instance.
Check the vendor’s credentials
Consumers have the right to decide who may enter their home and when is a suitable time. We do not recommend conducting any business with a person who does not present reliable credentials.
You are always entitled to decline to conduct unsolicited business. There is no obligation to buy anything, even if the vendor has spent a lot of time presenting a product.
Take time to read all the terms and conditions of the agreement carefully. Terms and conditions are negotiable. If the vendor’s presentation is based on brochures or a sample rather than the actual product, we recommend agreeing that the purchase price will not be paid until the actual goods are received. Do not pay your portion of the purchase price until you have received the product you ordered.
Important documents in door-to-door sales
Prior to a door-to-door sale being confirmed by a contract or agreement, the vendor must provide the consumer with the following documentation:
- Advance information on the product or service being sold and on the vendor’s contact details, either on paper or in another permanent format.
- Cancellation form. Consumers have the right to cancel an agreement made through door-to-door sales, without specifying a reason, within 14 days of the agreement being finalised. It is not enough to return the goods, however: the consumer must submit a notice of cancellation using a pre-printed form or by another permanent method.
When a door-to-door sales agreement is made, the consumer must receive a copy of the order confirmation on paper or (with the consumer’s consent) in another permanent format.