Start by visiting your electricity company's website to see if you can find the information you need.
Our website section, Defects and delays, provides information on compensation for power cuts.
Compensation for power cuts
There have been cases of electricity contract sales in which consumers think they only asked for an offer or for additional information, but the seller has started a process to change the electricity supplier. If you receive such an unjustified order confirmation, you should react immediately.
How to cancel or dispute an unjustified electricity contract
The Energy Authority website includes frequently asked questions on purchasing electricity or natural gas, as well as on consumers' rights on the energy market. It also provides information on concluding agreements, invoicing, switching electricity supplier, consumer protection and energy saving.