In the case of pay-TV services, it is not unusual for the content to change without any accompanying change in the contractual terms and conditions.
In general, aside from in exceptional circumstances, the consumer cannot terminate a fixed-term contract before the end of the agreed contractual period.
- According to the contractual terms and conditions applying to pay-TV services, a consumer can, in general, terminate a fixed-term contract part way through the contractual period, if the content of the channel package does not remain as similar as possible and sufficiently diverse, and no longer corresponds to the services originally purchased by the consumer.
- If the consumer has run into payment problems due to an illness, unemployment or for another reason beyond his or her control, he or she has the right to terminate the contract in most cases. Such cases involve so-called social force majeure and the company has the right to charge only those fees which accumulated up to the termination of the contract.
An ongoing contract can be terminated at any time, to end after the period of notice.
Complaining about a defect in a service
Contract termination and notice periods
Cancellation right in distance sales
Complaining about unjustified bills