Documents are only in Finnish.
Telephone and internet connections are services that must, by law, be available to everyone. Connections may be carried out by either wired or wireless technology. Further information about right to a telephone and broadband subscription is available on The Finnish Communication Regulatory Authority's web sites.
For information related to a subscription, consult the contractual conditions provided by your operator. These define the rights and obligations of the parties. A consumer's rights and obligations vary between different types of contracts.
These pages provide instructions on how to act in the most common problem situations that may be encountered by a telephone or broadband subscriber.Duration and termination of a subscription contractBoundled contractInvoicingIf you have a functional problem related to a telephone or Internet subscription, or the delivery of a connection is delayed, read our instructions on what to do:Delayed delivery of a connectionFunctional problems in a connection