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Finnish Competition and Consumer Authority
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Telephone and broadband subscriptions
  • Duration and termination of a subscription contract
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  • Changing the operator and number portability
  • Invoicing
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https://www.kkv.fi/en/facts-and-advice/buying-and-selling/telephone-and-internet-connections/
Facts & Advice
  • Frontpage
  • Facts & Advice
  • Buying, selling and making contracts
  • Marketing and advertising
  • Buying, selling and making contracts
    • Making a contract
    • Cancellation of purchase
    • Warranty
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    • Online, mail order and telephone sales (distance selling)
    • Elderly people
    • Children as consumers
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    • Telephone and broadband subscriptions
      • Duration and termination of a subscription contract
      • Bundled contract
      • Amendments to the terms of the subscription contract
      • Changing the operator and number portability
      • Invoicing
      • Cancellation of service SMS messages and problem situations
    • Door-to-door sales
    • Customer services subject to charge
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    • Pay-TV services
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    • Bankruptcies
  • Payment, bills, debt collection
  • Defects and delays
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  • Competition Affairs

Telephone and broadband subscriptions

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Telephone and internet connections are services that must, by law, be available to everyone. Connections may be carried out by either wired or wireless technology. Further information about right to a telephone and broadband subscription is available on The Finnish Communication Regulatory Authority's web sites.

For information related to a subscription, consult the contractual conditions provided by your operator. These define the rights and obligations of the parties. A consumer's rights and obligations vary between different types of contracts.

These pages provide instructions on how to act in the most common problem situations that may be encountered by a telephone or broadband subscriber.
Duration and termination of a subscription contract
Boundled contract
Invoicing
If you have a functional problem related to a telephone or Internet subscription, or the delivery of a connection is delayed, read our instructions on what to do:
Delayed delivery of a connection
Functional  problems in a connection


Keywords: Contract, Delay, Invoice, Invoicing, Subscribtion, Telephone
Updated 24.10.2014 Print
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Updated 24.10.2014 Print
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