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Facts & Advice

Duration and termination of a subscription contract

Fixed-term contract

A fixed-term contract remains in force for the period agreed at the time of purchase. Normally, apart from in a few special situations, it cannot be terminated until the contractual term has expired. A fixed-term contract typically continues automatically after the fixed term as an indefinite contract, unless otherwise agreed.

A consumer can terminate a fixed-term subscription while the contract is still running by giving two weeks' notice of termination:

  • if the consumer has run into payment problems due to an illness, unemployment of for another reason beyond his or her control. If the consumer terminates a contract by appealing to a so-called social obstacle to performance, the operator may only collect the charges accumulated up to the termination of the contract.
  •  if keeping the contract in force is unreasonable for some particular reason. Such a situation could arise, for example, due to a move abroad or to a location where the operator’s services cannot be used. In such case, the consumer must pay any charges that have accumulated up to the termination of the contract.

A subscription contract can be terminated orally, or in writing. The operator must send a written confirmation of termination.Bundled contract
Changing the operator and number portabilitys

Ongoing contract

Ongoing contracts are valid until further notice. An ongoing subscription contract can be terminated at any time to end after a 14 day period of notice.  The contract can be terminated orally or in writing. The notice period for a subscription is two weeks, during which the charges relating to the old contract must be paid. In most cases, you can agree with the operator on the termination time of the contract and the timetable for transferring the number. A subscription contract can be terminated orally. The operator must send a written confirmation of termination.