These guidelines explain in more detail how to prepare for submitting an anonymous tip off, how to continue communicating anonymously, and how the FCCA processes tip offs.
Preparing for submitting a tip off
1. Familiarise yourself with the tip off form in advance and think how you could describe the following points in a concise manner
- What has happened?
- What are the companies that the matter concerns?
- What are the products and services that the matter concerns?
2. Prepare the documents
- Ensure that your identity will not be revealed on the basis of the content, metadata or names of the files Learn in more detail about how to remove metadata.
- Check the size and number of files. You can submit up to 15 files, the total size of which must not exceed 20 MB.
- Save files in PDF, Word, PowerPoint, JPG or PNG format.
3. Ensure that you can save the link pointing to the message page for further contact
- The link will be shown to you only once after you submit a tip off
- The link is cumbersome and long for security reasons.
- Ensure that you can securely save the link pointing to the message page in a location that only you can access
4. Ensure your own data security and check how you can cover your trail
- Ensure that you have installed a supported browser
Load Chrome, Edge, Firefox or Safari.
- Find out how to clear your browser's temporary files and browsing history.
Familiarise yourself with the instructions: Chrome, Edge, Firefox or Safari.
Fill in and submit a tip off form
1. Please fill in the form carefully and attach any documents.
If you are ready to answer any additional questions from the FCCA or to supplement your tip off later, check the “I want to remain anonymous” option.
2. Submit the form with the information that you included in it
After pressing the Submit button, you will receive a confirmation message that the FCCA has received your tip off.
3. Save the link pointing to the message page for further contact
In addition to receiving a confirmation of receipt, a link pointing to the message page will be displayed for anonymous further communication, and it will only be visible once. The link is long and cumbersome for security reasons.
For example, you can save the link in your browser's bookmarks or copy your device to the clipboard and save it in a separate file.
If you fail to save the link for some reason, or if you lose it, you can fill in the tip off form again and make a mention to your previous message in it.
4. Finally, clear your browser's temporary files and browsing history.
Open the link that you saved in 1–2 weeks and check whether you have received a message from the FCCA.
On the message page, you can
- read additional questions sent to you
- submit additional information to the FCCA or an answer a question
- submit additional documents to the FCCA
Please note that
- you can use the link to the message page several times
- For security reasons, your message history will not remain visible, and only the last message will be displayed in the message field.
- you can save a message chain, for example, by taking screenshots of the chain using a screenshot tool.
The FCCA will not always need to ask clarifiying questions: However, should this be the case, the FCCA will indicate this in the message field. In such a case, you can discard the link.
Processing of tip offs by the FCCA
The tip offs sent to the authority provide important information on the functioning of the market, and the authority will, if necessary, launch more detailed investigations based on them.
Each tip off will be reviewed, and an assessment will be made as to whether the authority will start an investigation into it in more detail. If the authority needs to ask clarifying questions, you will be asked to submit more information.
Please note that a tip off submitted here will not, as such, lead to the initiation of the case by the authority. An actual request for action must be made in order for the case to be initiated by the authority.
If you wish, you can also contact the authority by phone: exchange +358 29 505 3000 (local landline charge, mobile network charge).