Discounts are an option if the fault in the car cannot be repaired or the seller company does not exercise the right to repair the defect. Such defects include mileage reported incorrectly by the seller, or the provision of other false or incorrect information. The discount must correspond to the defect.
- if the seller has quoted an incorrect price or given incorrect information, the purpose of the price reduction is to find a price level for the car that corresponds to the price when it was sold.
- if the seller or consumer refuses to have the car repaired, the fault can be rectified with a price reduction equivalent to the fault. For example, estimated costs sufficient to repair the car into a condition corresponding to a car of the same age and mileage.
Cancellation of sale is usually the final option for compensation. The consumer has the right to cancel the sale if
- the defect is not insignificant
- The defect cannot be rectified within a reasonable time without causing undue inconvenience to the buyer. For instance, repeated and unsuccessful attempts to repair the same fault may entitle the buyer to cancel the sale. The seller must usually be provided with the chance to attempt repairs a few times before the buyer gains the right to cancel the sale.