In the event of the cancellation of a single-artist concert or an entire festival, the organiser is liable for refunding the entrance fee.
In the case of a festival featuring several artists, whose actual line-up changes significantly from that announced in the marketing, you should try to reach an agreement on suitable compensation with the organiser. If you cannot reach agreement, you can contact the Consumer Advisory Service, which will help you to settle the matter.
Concert organisers are responsible for communicating any changes as clearly and extensively as possible. Although concerts are typically services that are prone to changes and cancellations, the organiser is not freed of its liabilities merely by reserving the right to make changes.
If a concert ticket agency has charged booking and delivery fees in connection with the purchase of a ticket, you can claim a refund of these if the company has not specifically stated that it is operating merely as a ticket agency.
Your credit card company, as well as the seller, is responsible for contractual obligations.If you have paid the entrance fee with a credit card, you can also claim a refund from the credit card company.