The sale and purchase of prefabricated houses is governed by the terms of the purchase agreement and the Consumer Protection Act – particularly Chapter 9 of the Act, which concerns the sale of building elements and construction contracts. If the purchase agreement includes illegal or unfair terms, these will not apply in dispute situations.
If there are defects in delivery or assembly work or delays which hinder construction work,
- negotiate with the construction supervisor to find a solution
- also check the terms of the purchase/construction contract pertaining to defects/delays
- contact the company and demand that the defect be rectified, delayed work be completed or supplies be delivered
- defects should be documented e.g. by taking photographs for evidence in the event that the contractor refuses to accept responsibility
Do not pay for the work involving the defect until it has been rectified. You may not, however, withhold the entire amount if part of the delivery or work has been completed as agreed.
If your complaint is unsuccessful, contact the consumer advisors
If your actions and those of the construction supervisor fail to correct the situation, contact the consumer advisor. The consumer advisor gives you advice regarding the relevant legislation, helps in settling disputes and, if necessary, directs you forward, for instance to file a complaint with the Consumer Disputes Board.
Select the option that applies to your complaint:
Matter concerning a Finnish business
Matter concerning a non-Finnish business