Receipt go be given for payment
From the beginning of 2014 companies will be required to always offer a customer a receipt for the purchase of a product or service. The receipt must disclose, among other things, the seller's contact information, the amount and nature of the service, the price, and value-added tax.
The entrepreneur's obligation to offer a receipt applies to purchases made using cash and payment cards in all lines of business. The obligation does not apply to open market sales taking place out of doors.
Complaints possible without a receipt
The right to complain is not tied to the possession of a receipt. If a product has a fault it is possible to complain even without a receipt.
The existence of a purchase or guarantee receipt is not decisive factor in evaluating whether or not the repair of a fault is the company's responsibility. The seller, importer and/or manufacturer can be held responsible for faults in a product regardless of whether or not the consumer can produce a receipt for the purchase.
The consumer may indicate the place or time of purchase without a receipt. For instance, a payment card receipt, a bank statement, or the company's sticker on the packaging of the product can confirm the place and time of the purchase. Sometimes for the verification of the information it is sufficient that the product is part of the company's sales inventory, and that it can be reasonably assumed on some other basisthat the product was bought in the business in question.
Defects and delay
Fading text on a purchase or guarantee receipt
If the material of a purchase or guarantee receipt is thermal paper, the text can fade out before the guarantee period is over. At the buyer's request, information of the guarantee must be given in written or electronic form so that information of the duration of the guarantee period will remain avaible to the buyer.
Storage time of receipts
It is possible to indicate a payment with a receipt or bank statement if the company sends a bill for an acquisition that has already been paid. At least with respect to the biggest purchases, it is recommended that the receipts and bank statements should be kept for three years.
Receipts for purchases using a credit card should be kept until the credit card company has invoiced for the purchase - and after that for a period of three years. It is especially important to save receipts for purchases from abroad.
Tax officials require that receipts for tax declarations should be kept for six years after the end of the taxation year.
Tax administration and receipts (Tax Administration)