Siirry ensisijaiseen navigaatioon, Skip to primary navigation, Hoppa till primärnavigering Siirry hakuun, Skip to search, Hoppa till sök Siirry päänavigaatioon, Skip to main navigation, Hoppa till huvudnavigering Siirry sisältöalueeseen, Skip to main content, Hoppa till huvudinnehåll Siirry alatunnistenavigaatioon, Skip to footer navigation, Hoppa till sidfältnavigering
  1. Suomeksi
  2. På svenska
  3. In English
Finnish Competition and Consumer Authority
  • Facts & Advice
     

    Marketing and advertising

    • Good marketing practices
    • Indicating prices
    • Sales and offers
    • Corrections of mistakes in advertising
    • Recognisability of advertising
    • Direct marketing may be refused
    • Claims and comparisons
    • More topics

    Defects, delays and reclamations

    • Defective goods
    • Defective services
    • Delays in delivery
    • Defective cars
    • Defects in housing transactions
    • Residential care housing
    • Telephone and internet connections
    • More topics

    Buying and selling

    • Guarantee
    • Customer services
    • Presents and gift vouchers
    • Contracts
    • Cancelling a purchase
    • Scams
    • Gym memberships
    • More topics

    Travel and instructions for agencies

    • Travel and transport
    • Air passengers´ rights
    • How to register a travel company
    • Instructions for registered travel companies
    • Register of package travel agencies
    • If a travel agency goes bankrupt
    • More topics

    Payment, bills and collection

    • Financial management
    • Receipt
    • Credit
    • Payment arrangements
    • Loss of a payment card
    • Delayed payment and collection
    • More topics

    Competition affairs

    • Competition restraints
    • Merger control
    • Competition neutrality
    • Do you suspect a competition restraint? Tip us off!
    • Be the first one to leave a cartel
    • More topics
    • Marketing and advertising
    • Buying, selling and making contracts
    • Payment, bills, debt collection
    • Defects and delays
    • Travelling and travel agencies
    • Competition Affairs
  • Decisions & publications
     

    Competition affairs

    Documents are only in Finnish.

    • FCCA's decisions in competition affairs
    • More topics

    Motions and statements

    Documents are only in Finnish.

    • FCCA's motions and statements
    • More topics

    Consumer affairs

    Documents are only in Finnish.

    • Consumer ombudsmans' decisions
    • More topics

    Guidelines for consumer protection

    • Guidelines for consumer protection
    • More topics

    Search

    Documents are only in Finnish.

    • Advanced search
    • More topics

    Publications

    • Guidelines on the application of the Competition Act
    • Joint Nordic Reports
    • More topics
    • Competition Affairs
    • Consumer affairs
    • Motions and statements
    • Publications
  • Current issues
    • Press releases
    • News
    • Newsletters
  • FCCA
    • Online consumer services
    • The Consumer Ombudsman
    • European Consumer Centre in Finland
    • Organisation
    • Responsibilities
    • Statistics
    • Planning and monitoring of operations
    • Contact information
    • Online services and privacy protection
  • Consumer Advice
    • File a complaint with the company
    • Duties of the consumer advise
  • Contact
    • Competition affairs
    • Consumer affairs
    • Administration
    • ICT and digitalisation
    • Management
    • Advocacy and research
    • Communications
    • Data protection
  • Frontpage
  • Facts & Advice
  • Travelling and travel agencies
  • Travelling and transport
  • Air passenger rights
https://www.kkv.fi/en/facts-and-advice/travelling-and-travel-agencies/travelling-and-transport/air-passenger-rights/rights-of-passengers-with-a-disability-or-reduced-mobility/
Facts & Advice
  • Frontpage
  • Facts & Advice
  • Travelling and travel agencies
  • Travelling and transport
  • Air passenger rights
  • Marketing and advertising
  • Buying, selling and making contracts
  • Payment, bills, debt collection
  • Defects and delays
  • Travelling and travel agencies
    • Travelling and transport
      • Travel package
      • Air passenger rights
        • Flight cancellation
        • Delay of a flight
        • Luggage
        • Denied boarding
        • Downgrading
        • Rights of passengers with a disability or reduced mobility
        • File a complaint
      • Train journey
      • Bus and coach services
      • Ship and ferry traffic
      • Taxis
    • Instructions for travel organisers
    • Travel guarantee register
  • Competition Affairs

Rights of passengers with a disability or reduced mobility

Listen
Facebook Twitter LinkedIn

Persons with reduced mobility and the elderly have equal rights as passengers as any other passenger flying from a point of departure within the EU.

The airline or travel service provider may not refuse to accept a booking from or carry a person on the grounds of his or her reduced mobility for any flight departing from airports within the EU. Exceptions to this rule can only be made on the grounds of passenger safety and security.

Free assistance at all EU airports

Airports must provide assistance to persons with reduced mobility according to their special needs. A passenger who needs assistance must notify the airline or travel service provider no later than 48 hours before the scheduled time of departure of the need for assistance. Where a return flight is operated by a different airline, the passenger must notify them separately.  The airport operator is responsible for assistance provided at the airport.

Free assistance on board the aircraft

On flights departing from EU airports, airlines must offer certain free assistance such as transporting a wheelchair or a service dog.
An airline may require, on the grounds of passenger safety, that a passenger with reduced mobility or disability is accompanied by a person who can assist them if necessary.
If an airline refuses to carry a passenger on the grounds of safety, it must notify the passenger in question without delay and, if requested to do so, specify the reason for such refusal in writing within five working days of the request being made.

Complaints and supervision

If the rights of a person with a disability or reduced mobility are not respected, the person in question should first contact the airport operator or airline concerned.   If the airport or airline fails to respond in a satisfactory manner, the passenger may file a complaint with the authorities.
Finnish Transport Safety Agency Trafi  (In Finland, the agency responsible for supervising the rights of persons with a disability or reduced mobility)
Responsible authorities in other EU Member States and their contact information


Keywords: Customer service, Flight, Service, Travel, Travel
Updated 14.11.2014 Print
Facebook Twitter LinkedIn

On other websites

  • Services for passengers requiring assistance (Finavia)
  • Passangers with special needs (Trafi)
Updated 14.11.2014 Print
Facebook Twitter LinkedIn
  • © FCCA
  • Contacts
  • Feedback
  • Data protection
  • About cookies
  • Accessibility
  • © FCCA