If you have suffered economical losses as a result of a bus or coach service being delayed or cancelled, you may have a right for compensation for damages. There is a right for compensation for example if a scheduled bus or coach is delayed due to a technical fault or if the company gives erroneous information about its timetable.
You are entitled to claim damage compensation for example for extra travel costs created by having missed a connecting service. The damage must be shown by a receipt or by some other trustworthy manner.
The passenger him/herself must try to limit the amount of damage to the best of his/her ability: therefore, immediately contact the bus or coach company. No compensation is provided for inconvenience or mental suffering.