If the departure of a coach journey, which according to the timetable takes more than 3 hours and the length of which is atleast 250 kilometres, is cancelled or delayed more than 90 minutes, the coach company must provide the passengers with
- free snacks, meals or refreshments in a reasonable proportion to the waiting time or delay if they are available in the coach or at the terminal or if they can be reasonably brought to the place.
- a free hotel room or other accommodation and help in transport between the terminal and the place of accommodation if it is necessary to provide accommodation for one or more nights.
The coach company is entitled to limit the cost of accommodation to 80 euros per night and at most to two nights per passenger. The right for accommodation does not apply if the coach company can show that the cancellation or delay was due to severe weather or significant natural catastrophes which endangered the safe operation of coach traffic.
Bus or coach breakdown
If the bus or coach becomes inoperable during a journey, the company must arrange either
- continuation of the journey in another vehicle or
- transport to a suitable waiting point or terminal where continuation of journey becomes possible.
If the bus or a coach becomes involved in an accident, the company must look after the passengers' immediate needs. The passengers can request help from the company, for example, in arranging accommodation, food, clothing, transport and first aid.
The company is entitled to limit the cost of accommodation to 80 euros per night and at most to two nights per passenger.
Compensation for damages
The rights are based on the EU regulation (181/2011) concerning the rights of passengers in bus and coach transport, and they are applied in the whole area of the EU on passengers travelling with regular services where the boarding or the alighting point of the passengers is situated in the territory of a Member State. These rights do not apply to Russian traffic.