According to the Package Travel Act the traveller has a right to cancel the trip, if the tour operator has substantially increased the price or made changes in travel arrangements.
On tours complying with general package tour terms and conditions the traveller has a right to cancel the trip if
- the trip start time or end time changes from the one agreed on by over 30 hours
- the tour operator makes substantial changes to the travel arrangements. A substantial change is deemed to be, for example, changing the transport vehicle to one which significantly increases travelling time, change of destination or a change which clearly lowers the standard of accommodation
- the traveller has a cogent reason to believe that the tour operator's performance will be substantially flawed.
If the traveller cancels the trip due to changes made by the tour operator, the traveller has a right to receive the price of the trip and compensation for costs incurred because of the trip and which are now worthless due to the cancellation.
Alternatively the traveller may demand a new, similar package at the same price which he paid for the original package, if this would not occasion unreasonable costs or inconvenience to the tour operator. If the price of the substitute trip is lower than the price of the original package or which does not comprise the services which were originally agreed, the traveller can demand the price difference between the original and new trip or that part of the price which corresponds to the services which are not included.
The tour operator must notify about price changes
Sometimes a tour operator notifies about a change of price for the trip, even though part of it has already been paid.
According to the general package tour terms and conditions the price for the trip can be increased, for instance, because of the rise in fuel prices or changes to the exchange rate.
The tour operator cannot, however, change the price for the trip just like that.A price increase must not be greater than the increase in costs. The tour operator must inform the traveller of the new price as soon as possible and also explain what was the reason for the change in price and which parts of the package are effected by the change.
The traveller can demand an explanation for the reasons why the price was increased from the tour operator. The price must not be increased during the last 21 days prior to the agreed date of departure. The terms for package tour changes have been determined in package tour terms and conditions.
When fuel prices drop the tour operator also has to lower the price of the trip.
The traveller has a right to cancel the trip if the tour operator has increased the price of the trip more than 10 percent.
- The traveller must inform the tour operator about the cancellation of contract within one week from the date he/she received information about the price increased.
- The tour operator must then return all the money the traveller has paid without delay.