According to the Package Travel Act the traveller cannot travel due to a cogent reason, i.e. because he/she has met with an unexpected and serious incident.
The tour operator can collect a reasonable compensation for the actions needed to cancel the trip.
On those trips which comply with the general package tour terms and conditions, the traveller has a right to cancel the trip if the traveller, fellow traveller or a close relative becomes ill or for another such reason, when
a) the traveller or a person close to the traveller becomes seriously ill, is met with a serious accident or dies. A close person is deemed to be a spouse, a co-habiting partner, child, parent, parent-in-law, sibling, grandchild, grandparent or a travelling partner with whom the traveller has booked the trip and whose accommodation would be in the same room or apartment
b) the traveller or the travelling partner with whom the traveller has booked the trip is met with an unexpected and serious incident and it would be unreasonable to expect them to travel.
- A travelling partner is deemed to be the traveller's child or parent or another person whose accommodation has been booked in the same room or apartment as the traveller.
- Other unexpected and serious incident is for example significant damage to the property, such as house fire.
The reason for not being able to embark on the trip must be proven with a reliable document, such as a doctor's certificate, police investigation records or a statement from an insurance company.
The documentation regarding the impediment must be delivered to the tour operator as soon as possible and at the latest within two weeks from the impediment which warrants the cancellation.
Special terms and conditions can differ from general terms and conditions
Due to the special nature of the trip the tour operator can use cancellation rights which differ from the general package tour terms and conditions, for instance because of the circumstances in the country of destination, or because regular flights are being used.
Special terms and conditions must include information about circumstances when the traveller who cancels the trip has to pay the fees which an airline, hotel or other service provider has collected from the tour operator.
Insurance can provide additional security for cancellation situations
Expenses due to cancellation of the trip can be avoided with voluntary travel insurance. It is advisable to check at the booking stage what kind of cancellation protection insurance is included in the travel insurance.