The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel package is bought from 1 July 2018, select the page "Travel package"
Traveller's rights on a package tour are based on the Package Travel Act.
The Finnish Competition and Consumer Authority and the Association of Finnish Travel Agents have further agreed on general package tour terms and conditions, which the Association's member tour operators undertake to observe. These terms apply to trips longer than 2 days and nights. The general package tour terms and conditions include cancellation rights, payments and compensation issues.
The tour operator can use other than the general package tour terms and conditions in special situations. These special terms and conditions must not be in conflict with the Package Tour Act.
In case problematic situations occur, it is advisable to familiarise yourself with the holiday terms and conditions before travelling.Package Travel Act (1079/1994)
Regulation (EC) No 261/2004 of the European Parliament and of the Council
Council Directive 90/314/EEC on package travel, package holidays and package tours