The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel package is bought from 1 July 2018, select the page "Travel package"
The tour operator is responsible for ensuring that the security lodged for a package tour is always sufficient and the company must check the security month by month.
The security must cover:
- The return transportation of travellers
- Accommodation of travellers at the destination until return transportation
- Advance payments of consumers in the event of cancellation of the trip
- In the event of interruption of the trip, compensation to the consumer equivalent to the portion of the trip that was interrupted
The amount of the security must be efficiently large enough to cover the compensations listed above in a bankruptcy situation. Advance payments may not exceed the amount of the security lodged. The figures used as the basis of calculation are always given on a gross basis. Advance payments are not refunded to corporate customers nor is compensation paid for a trip which has been interrupted.
Gift cards purchased by companies usually end up in the hands of consumers, thus all unredeemed gift cards entitling one to the purchase of a package tour must be declared as advance payments.
In a bankruptcy situation or if the travel agent becomes insolvent, the customer has the right to cancel the contract and receive their money back. This right applies to the entire package tour contract and also, for example, to IATA air tickets or hotel vouchers already in a customer's possession. Whether the cost of the package tour has been invoiced together or in instalments has no significance.