The passenger rights listed on this website are valid for package tours purchased before 1 July 2018. If your travel package is bought from 1 July 2018, select the page "Travel package"
The traveller can interrupt the journey because of a health or security risk
1. The traveller has a right to discontinue the journey, if the traveller has a justified reason to believe that the journey cannot be taken without endangering the traveller's health or life.
An especially cogent reason is, for example, the one when authorities recommend avoiding the said destination due to a health risk.Security information and other information about the destination are available from the Ministry for Foreign Affairs and the National Institute for Health and Welfare.
The tour operator must assist the traveller in organising the return journey and in trying to limit damages or inconvenience to the traveller. If the tour operator is unable to assist with organising the return home, the traveller can organise the return independently. The traveller must try and limit the costs and other damages for which the tour operator is responsible.
2. The traveller can also discontinue the journey, if the tour operator grievously neglects his/her duties the implementation of the journey turns out to be so defective that the trip does not correspond with the purpose that had been originally agreed.
The tour operator has to organise and pay for the traveller's return journey. The transport must be arranged on a transport vehicle agreed in advance to the starting point of the trip or to some other agreed destination.
The tour operator can discontinue the journey because of a health or security risk
The tour operator is entitled to discontinue the journey or make other necessary changes to the travel programme, if his ability to bring about the package tour in the agreed manner has been fundamentally impaired because of an act of war, a natural catastrophe, a strike or similar situation at or near the destination or the journey cannot be brought about without endangering the traveller’s life or health.
To compensate an interrupted journey
If the trip is interrupted or the travel programme is changed, the tour operator must return to the traveller that part of the price of the trip which corresponds to the services not received.
Price deduction is calculated from the moment the circumstances substantially changed. The part of the price to be returned can be calculated by subtracting the remaining days of the journey from the total number of days and subtracting the corresponding price from the total price of the trip.
The traveller is also entitled to compensation from other services agreed in advance but not delivered, such as meals, excursions or the agreed accommodation. The tour operator must be able to present a declaration of how the price of the service was determined, if required to do so.
The tour operator must not deduct administration or other costs caused by discontinuing the trip from the part of the price to be returned to the traveller.
The tour operator does not have to refund those services which the traveller had already ordered at the destination from some other quarter than the tour operator.