These pages contain instructions on what to do when your ship voyage is delayed or cancelled and information on reimbursement for damages.
The representatives of shipping companies and the operators of terminals have the obligation to tell travellers about their rights. Therefore, contact them if you are not receiving the necessary instructions.
Some of the traveller rights are valid throughout EU and some only domestically.
Rights prior to departure of the ship
The terms and conditions on cancellation vary by shipping company, so contact the shipping company as soon as possible if you want to cancel a trip.
When you cancel the trip
If departure from the harbour is delayed more than 90 minutes or is cancelled, you can demand the shipping company to cover meals and accommodations and you can demand a new travel route or refund equal to the ticket price.
The trip is cancelled or delayed (within EU)
Rights after the trip
If the ship arrives at its destination late, you can demand 25–50 % of the price of the ticket.
Delay of the trip (Within EU)
You can also demand reimbursement for damages caused by personal injury, damages caused by the delay to the customer and damages caused to your luggage
Damages that occurred during the trip or as a result of the trip
Package tours / Travel package
If your flight was part of package tour or travel package, you can claim compensation for defects in the package tour from the tour operator.
Travel package (bought from 1 July 2018)
Package tour (bought before 1 July 2018)