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Finnish Competition and Consumer Authority
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Ship and ferry traffic
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https://www.kkv.fi/en/facts-and-advice/travelling-and-travel-agencies/travelling-and-transport/ship-and-ferry-traffic/
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      • Travel package
      • Air passenger rights
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      • Ship and ferry traffic
        • If you want to cancel a trip
        • Cancellation or delay of the trip
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  • Competition Affairs

The rights of a ship passenger in situations of delay or cancellation

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These pages contain instructions on what to do when your ship voyage is delayed or cancelled and information on reimbursement for damages.

The representatives of shipping companies and the operators of terminals have the obligation to tell travellers about their rights. Therefore, contact them if you are not receiving the necessary instructions.

Some of the traveller rights are valid throughout EU and some only domestically.

Rights prior to departure of the ship

The terms and conditions on cancellation vary by shipping company, so contact the shipping company as soon as possible if you want to cancel a trip.
When you cancel the trip

If departure from the harbour is delayed more than 90 minutes or is cancelled, you can demand the shipping company to cover meals and accommodations and you can demand a new travel route or refund equal to the ticket price.
The trip is cancelled or delayed (within EU)

Rights after the trip

If the ship arrives at its destination late, you can demand 25–50 % of the price of the ticket.
Delay of the trip (Within EU)

You can also demand reimbursement for damages caused by personal injury, damages caused by the delay to the customer and damages caused to your luggage
Damages that occurred during the trip or as a result of the trip

Travel package

If your flight was part of package tour or travel package, you can claim compensation for defects in the package tour from the tour operator.
Travel package


Keywords: Cancellation, Compensation, Delay, Package tour, Travel
Updated 19.11.2014 Print
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On other websites

  • Rights of disabled persons and persons with reduced mobility (Trafi)
Updated 19.11.2014 Print
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