General terms and conditions

Many sectors use general terms and conditions in their contracts. Such terms are usually drawn up by trade associations for their member companies. The Consumer Ombudsman has negotiated general terms and conditions with a number of sectoral organisations.

The Consumer Ombudsman has negotiated general terms and conditions with a number of sectoral organisations. Participation in drafting general contract terms, which benefits both consumers and companies, is one of the Consumer Ombudsman’s duties.

General terms and conditions help prevent the use of unfair contract terms and avoid disputes between consumers and companies. The aim of drafting general contract terms is to ensure compliance with consumer protection legislation.

General terms and conditions in different sectors

This page provides a list of some general terms and conditions which have been approved by the Consumer Ombudsman or which the Consumer Ombudsman has helped to prepare by commenting on the fairness based on legislation within the Ombudsman’s purview. However, the Consumer Ombudsman’s participation in the negotiations does not guarantee that the general terms and conditions are compatible with competition law; ensuring this is the duty of the trade associations in each sector.

Contact operators in the relevant sector about general terms and conditions for which no link has been provided.