The Consumer Ombudsman´s guidelines
The Consumer Ombudsman’s guidelines contain information and practical advice regarding the application of the provisions.
Guidance on consumer law issues for companies
The Consumer Advisory Services give companies guidance on consumer law issues and advice for resolving disputes with consumers.
Concise info packages on consumer legislation
Current issues
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VR violated the passenger’s rights in connection with cancellations due to strikes and track failures
21.8.2024 | Press release
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