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Facts and advice for businesses

The Consumer Ombudsman´s guidelines

The Consumer Ombudsman’s guidelines contain information and practical advice regarding the application of the provisions.

Guid­ance on con­sumer law is­sues for com­pa­nies

The Consumer Advisory Services give companies guidance on consumer law issues and advice for resolving disputes with consumers.

Concise info packages on consumer legislation

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Travel or­gan­is­ers

Current issues

The Consumer Ombudsman intervened in the travel agent SRG Finland's practice to charge a handling fee to customers when a flight is cancelled

20.4.2023 | Press release

The Consumer Ombudsman intervened in Vattenfall’s environmental marketing: promises of fossil-freedom too broad

21.12.2022 | Press release

The Consumer Ombudsman wishes to remedy the scourge of online commerce: the seller cannot cancel orders based on availability issues

12.10.2022 | Press release
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