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The Consumer Ombudsman´s guidelines

The Consumer Ombudsman’s guidelines contain information and practical advice regarding the application of the provisions.

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The Consumer Advisory Services give companies guidance on consumer law issues and advice for resolving disputes with consumers.

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Current issues

Numerous consumers being bothered by illegal robocalls – Consumer Ombudsman demands that changes be made

20.12.2021 | Press release

The Consumer Ombudsman's guidelines for companies on marketing and commercial activities in schools, educational institutions and early childhood education and care

29.1.2021 | Press release

More research data is needed on child consumer protection in the digital world

10.9.2020 | Press release